Manage Your Performance Network

Traditional management focuses on managing the hierarchical organization.

The Manage Your Performance Network program focuses on managing the networks of deliverables (products, services, and communications – see diagram below) that necessarily move between your organization’s internal groups and their internal and external customers.

The Manage Your Performance Network program, also called “Hotwiring Your Organization”, shows managers how to define their performance networks, and how to identify and repair the “disconnects” in relationships with other groups inside and outside of the organization. The program develops skills in understanding and applying three types of managing:

1. Managing people
2. Managing processes
3. Managing results

Participants learn new skills to create and coordinate their own networks of products, services, and communications in a way that will achieve their goals across a variety of internal and external customers, resources, technologies, communities, and regulations.

Program Background: The Manage Your Performance Network program is based on the e-book, “Hotwiring Your Organization”, available for purchase on this website. Founded on engineering principles of network management, this organization optimization method has been successfully applied to business, government, and service organizations to accomplish their organizational objectives. Thousands of MBA student managers have tested and practiced network management across an array of organizational types and projects, and have found it useful for overseeing and improving operations, communications, and projects.

Indicators This Program Will Be Useful:

• Cross-functional and inter-departmental groups are ready to establish better-defined ways of working together to achieve organizational goals
• New projects, initiatives, or strategies need a plan and a framework for their successful implementation
• Need for development of inter-group collaboration, customer performance pathways, and connectivity of services and communications to improve effectiveness and bottom-line organizational results

Delivery method: Seminars, Discussion groups, and In-house workshops with managers and staff

Follow Up: Manager coaching • Small group and cross-functional sessions to clarify agreements, handoffs, and other specific performance connections between groups to improve outcomes • New project or strategy formulation groups to ensure successful implementation across a network of key players

Learning materials: PowerPoint slides • Workbook.

Learning level: Managers and Supervisors at all levels

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