"We have used Hotwiring to drastically
reduce the amount of inadequate communications that are exchanged
between the many departments in our production facility. In our
short experience, we have improved quality, reduced downtime,
and started to rebuild the trust that has been missing in our
organization. We can clearly communicate our expectations and
intentions to other departments and individuals. There are no
gimmicks in Hotwiring. It cuts to the chase of what it is you're
really trying to accomplish, and how you're going to make that
happen."
Jason Alexandar, Production Manager
"The most important issue that
can be resolved with Hotwiring is improving communication between
parties. I've noticed that just telling someone what you're doing
and how what they do affects you has a profound effect on your
working relationship. If that were done on a total scale the results
could be astounding."
Amy Westfall, Human Resources Manager
"What makes Hotwiring unique is
that it doesn't allow business as usual. We typically go through
our days giving very little thought to the process. Going through
Hotwiring made me look at the process I use to get things done.
It highlights weaknesses in the approach and allows the person
to see how they can make it better. Some things you don't even
realize are a problem until you can step outside the process and
really look at it. Hotwiring asks you to look from the outside
with a different perspective before you can begin to look inside."
Greg Swanson, Manager
"With Hotwiring, we stopped
spinning our wheels and actually started moving toward our goal.
There were a lot less communication errors. Everyone seemed to
be on the same page. Everyone knew our specific goals and what
had to be done to achieve them. Personally, I took responsibility
for our project being completed even though I was not the one
who had to perform most of the individual tasks. Once I accepted
this role, I felt more powerful to affect the outcome of our project."
Glenn Johnson, Software Design Engineer and Project Manager
"HOTWIRING YOUR ORGANIZATION:
How to Use the Power of Relationship to Build Sustainable Performance"
is available for $19.95 and is downloadable immediately as a pdf.
TABLE OF CONTENTS:
Chapter 1: The Missing Link
Chapter 2: Know Thy Commitments
Chapter 3: The Importance of Measures
Chapter 4: Deliverables and Agreements
Chapter 5: The Working Link
Chapter 6: Link Management
Chapter 7: Link Management in the IS Department
Chapter 8: A Department's Measures, A Company's Links