Focusing on the challenges of management and organization change for over 20 years, Dr. Ford has found hundreds of ways to make the work of managers easier and simpler. These ideas are now available in seminars and workshops that have a reputation for effectiveness and customer satisfaction.

QUICK OVERVIEW

Expertise: Simplifying Performance Management in organizations of all kinds. Primary tools = Scoreboards, Agreements, and Conversations.
Author: Hotwiring Your Organization, and Deadline Busting, both used as MBA textbooks at The Ohio State University; plus Academic and popular articles.
High Achiever: B.A. Psychology, M.S. Industrial Engineering, Ph.D. Operations Research (engineering networks); Business owner since 1980. Consultant, trainer, speaker, author.
Unusual Accomplishments: 9-month backpack trip around the world; Inventor of the 'handoff hotwiring' management techniques.
Memberships: National Speakers Association
Personal: Married to Prof. Jeffrey Ford, The Ohio State University Fisher College of Business.

PARTIAL CLIENT LIST

Corporations: Intel Corporation (OR, AZ, NM, and CA); Mead Fine Paper; Escada (Germany); Liqui-Box Corporation; Martin Marietta Corporation; Bank One Services Corporation

Health & Service: Children's Hospital; Ohio State University Medical Center; Riverside Hospital; Methodist Hospital; Meridia Health Systems; Lutheran Social Services; Temiskaming Hospital; Healthcare Financial Consultants

Government: City of Columbus Department of Utilities, 3 Divisions; Ohio Department of Health; NASA's Goddard Space Flight Center; US Department of Energy (MD and TN); Ohio Environmental Protection Agency; Ohio Department of Natural Resources; Ohio Bureau of Workers' Compensation; Delaware County Government

Associations: Ohio State Medical Association; Ohio Hospital Association; Girl Scouts of America; Voluntary Hospitals Association; Ohio Association of County Boards of MR/DD; Ohio Association of ADAMH Boards; Franklin County Leadership Council to Reduce Infant Mortality

INVITED PRESENTATIONS & PROGRAMS

Change and Implementation: Organization Change; Organization Transformation; Organization Redesign; How to Implement Change; Implement Your Strategic Plan

Leadership: Creating a Future that Otherwise Won't Happen; The Challenge of Leadership; Mission Performance Management; Managing for a Future
Management: Results Management Workshop; Collaboration: Managing Groups to Work Together; Setting Goals and Objectives; Keys to Effective Management

Systemic Improvements: Reengineering Lite: When Reengineering is Overkill; Designing Growth Organizations; Network Organization: Plan From Outside In

Association Revenue Change: Opportunity Research; Engaging Staff and Board; Exploring Revenue Partnerships; Implementing New Revenue Products and Services; Introductory Programs; 6-12 Month Implementation Programs

Revenue Cycle: Revenue Cycle Improvements: A Systematic Approach; Ten Ways to Improve Your Revenue Cycle; Partnering to Reach Financial Goals

PUBLICATIONS

Books
Deadline Busting: How to be a Star Performer in your organization. available on website.

Hotwiring Your Organization: How to use the power of relationship for sustainable performance. Ford, L.W. and Ford, J.D., self-published and in use as MBA text at The Ohio State University Fisher College of Business.

Academic Journal Articles
Resistance and the Background Conversations of Change, Ford, J.D., Ford, L.W., and McNamara, R., Journal of Organizational Change Management, Vol. 12 No. 2 (2002), 105-121.

Conversations and the Authoring of Change, Ford, J.D. and Ford, L.W., in The Manager as a Practical Author, David Holman and Richard Thorpe (Eds), Sage Publishing, forthcoming.

Getting Caught in Our Point of View: A Response to Carini et al., Ford, J.D. and Ford, L.W., Academy of Management Review, Vol. 20 (1995), 785-787.

The Role of Conversations in Producing Intentional Change in Organizations, Ford, J.D. and Ford, L.W., Academy of Management Review, Vol. 20 (1995), 541-570. Awarded Best Published Paper by the Organizational Communication Division of the Academy of Management, 1995.

Logics of Identity, Contradiction, and Attraction and Change, Ford, J.D. and Ford, L.W., Academy of Management Review, Vol. 19 (1994), 756-785.

Non-Academic Articles
The Challenge of Leadership, Ford, J.D., Ford, L.W., In Judith Gussler (Ed.) Models in Nursing and Dietetic Leadership: What Can We Learn from Each Other, pp. 1-7. Report of the Thirteenth Ross Roundtable on Medical Issues. Columbus, OH: Ross Laboratories, 1993.

Focus on Company Mission Opens Path to Productivity, Ford, L.W., Business First, Columbus OH,1990.

Reaching Company Goals Requires Accountability, Ford, L.W., Business First, Columbus OH, 1990.

Coaching - Not Only Training - Creates Quality Performance, Ford, L.W., Business First, Columbus OH, 1990.